Cancellation policy
Membership & Subscription Cancellation Policy
Last updated: 14 November 2026
At Orter, we offer optional paid memberships that provide exclusive discounts and benefits on eligible products.
This policy explains how our memberships operate, how automatic renewals work, and how customers can cancel their memberships.
1. Membership Plans & Renewals
Orter offers Silver, Gold and Platinum memberships, each providing different levels of discounts on eligible products.
All memberships operate on a recurring 12-month billing cycle.
By purchasing a membership, you agree to the applicable membership fee being charged automatically every 12 months until your membership is cancelled or otherwise expires.
The membership price, benefits and renewal frequency are displayed before purchase.
Membership discounts become available immediately after successful payment.
2. Cancelling Your Membership
You can cancel the automatic renewal of your membership at any time.
To cancel your membership:
-
Visit www.orter.co.uk and sign in to your customer account.
-
Navigate to your account Profile page.
-
Select Manage Membership.
-
Follow the instructions to cancel your membership.
Alternatively, you can request cancellation by emailing hello@orter.co.uk.
There is no requirement to purchase a second annual membership period before cancelling.
To avoid being charged for another 12 months, please cancel before your next scheduled renewal date.
3. Membership Benefits Following Cancellation
If you cancel your membership's automatic renewal, you will retain access to your membership discounts and benefits until the end of your current paid 12-month membership period.
Once that period expires, your membership benefits will end and no further automatic membership payments will be taken.
You may purchase a new membership at any time, subject to the membership plans and prices available at that time.
4. Your 14-Day Cooling-Off Period
Under applicable UK consumer law, customers generally have the right to cancel an online membership purchase within 14 days of entering into the contract, without giving a reason.
Your Orter membership benefits become available immediately after purchase.
If you expressly request immediate activation of your membership and subsequently exercise your statutory cancellation right within the 14-day cooling-off period, we may deduct a proportionate amount for services already provided, where permitted by law and where the necessary information and express request requirements have been met.
If those requirements have not been met, no such deduction will be made where prohibited by law.
To exercise your cooling-off right, contact hello@orter.co.uk within 14 days of purchasing your membership.
Any refund due will be issued to your original payment method within 14 days of receiving your cancellation notice.
If you exercise your statutory cooling-off right, your membership will be cancelled and associated benefits will end.
5. Cancellations After 14 Days
After the statutory cooling-off period has expired, you may cancel future automatic renewals at any time.
Cancellation will normally prevent future membership payments but will not automatically entitle you to a refund of the current membership fee.
Your membership benefits will remain available until the end of your current paid membership period.
This does not affect any additional cancellation or refund rights provided by applicable consumer law.
6. Incorrect Payments & Refund Enquiries
If you believe a membership payment has been taken incorrectly, or you have experienced a problem with your membership, please contact us.
We will investigate the issue and provide an appropriate resolution in accordance with applicable consumer law.
Any refunds due will normally be made to the original payment method.
7. Membership Changes
Orter may occasionally update membership prices, benefits or available membership plans.
Any changes affecting future renewals will be communicated where required by law.
Changes will not retrospectively remove benefits already purchased or override existing contractual rights.
Customers will retain any applicable rights to cancel where changes are made to their membership arrangements.
8. Statutory Rights
Nothing in this policy excludes, restricts or replaces your statutory consumer rights.
Your rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 and other applicable consumer legislation remain unaffected.
9. Contact Information
For membership cancellations, renewal enquiries or refund requests, please contact:
Orter
Trading name of Jonathan Leuty
7 Bells Bridge
Old Fendyke
Holbeach St Johns
Spalding
Lincolnshire
PE12 8SH
United Kingdom
Email: hello@orter.co.uk
Website: www.orter.co.uk